Booking Information

WELCOME

Thank you for choosing to stay with us. The following guidelines are to assist you and other guests to make your stay enjoyable. We are committed to making Goondiwindi Tourist Park a place to which you will want to return. If you have any special requirements or need our help, please ask. We also welcome any suggestions.

BBQ AREAS

• There are two FREE gas BBQ areas within the park.
• Please leave BBQ and surrounding area clean after your use.
• Do Not leave BBQ unattended whilst cooking. Please switch off the gas when finished.

BICYCLES/SCOOTERS/SKATEBOARDS/ROLLER BLADES

• These are allowed during daylight hours, all persons must wear helmets.
• These items are not to be used in the main entrance/exit area.

CAMP KITCHEN

There are 2 camp kitchens in the park, please leave clean after your use.

DEPARTURE/CHECKOUT

• All accommodation/sites to be vacated by 10am on day of departure.
• For Early departures from cabins, please leave key in return box at the front of reception.
• Late Checkout – Fees apply for sites and cabin accommodation if you’d like to extend your stay (depending on availability), please enquire with reception before close of business the day before.
• All breakages or damage to park property must be paid upon departure. All cabin accommodation requires a credit card for security over the room.

MANAGEMENT

• Reserves the right to evict any persons causing problems.
• Laws provide for the eviction from the park of all intoxicated or drug affected persons or those whose behavior or language is offensive.
• Persons evicted will not be refunded and future booking rights will be forfeited.

NOISE

• Please consider others within the park by restricting noise from music and social gatherings between the hours of 10pm – 7am.
• If you have a concern about noise, please contact the managers so action can be taken. After hours phone number is displayed at office reception. Management are on site 24hrs.

PARKING

• Parking is allocated for all sites/accommodation (one car space per site/accommodation).
• Please do not park on the roadways.

CLOTHES LINES

No temporary clothes lines are permitted.

REFUND/CANCELLATION

Details of our policy is available at reception, please note that we are unable to refund any monies for late arrivals, early departures or in the event of inclement weather.

SECURITY

• Please lock your cars and accommodation when you leave them.
• Management cannot accept responsibility for theft of personal possessions.

VISITORS

• All visitors to be registered on arrival, vehicles to be parked outside of property at front of park unless prior approval granted.
• Registered guests are also responsible for their visitors’ behavior.

SWIMMING POOL & ABLUTION BLOCK

• Children under the age of 12 years must be supervised by an adult at all times.
• NO GLASS / DRINKWARE / FOOD allowed in pool area. Pool rules and opening times are displayed at the entry to the pool.

CAMP SITES

No trenches to be dug, no shade cloth or tarps permitted on ground.

FIRES

No fires are permitted at any time, outside of designated communal firepit.

CAR/BOAT WASHING

No washing of cars, boats or caravans.

EMERGENCY EVACUATION

• Points are located near the phone box at the entry to the park, and the large camp kitchen on the eastern side of the park.
• If an emergency occurs staff will notify you.
• Please don’t attempt to move your vehicles, unless safe to do so.

DOG POLICY

• This policy has been formulated to assist in providing a cohesive environment for all at Goondiwindi Top Tourist Park.
• Some breeds not accepted.
• Dogs are permitted in certain cabins only. Extra fees apply.
• The dog must be less than 15 kilograms.
• Generally only one dog per site (some variations may apply).
• The dog is to be kept on a leash at all times within the Park and not left unattended at any time.
• Dog droppings to be scooped up immediately and placed in a plastic bag to be disposed of at bin station.
• Barking or aggressive behaviour will not be accepted and you may be asked to leave.
• All dogs to be registered with reception upon arrival and a dog policy to be completed and signed.

ACCOMMODATION

• Linen is provided in all of the cabins with the exception of the budget cabins, which is provided to the double bed only.
• We reserve the right to move guests to the accommodation of our choice within the requested category. We will do our best to meet guests accommodation requirements, however sites can’t be guaranteed.
• All accommodation prices are for two people only. Fees apply for extra persons.

PARKING

• Parking is provided for one vehicle only per site, and one vehicle only per cabin.
• Visitors should park their car at the front of the property.
• No visitor cars are allowed in the park without consent from management.

BOOKING INFORMATION

A deposit (minimum 1st night in full) is required to secure each reservation at time of booking. Reservations will not be guaranteed without a deposit.

Balance is to be paid:

• 14 days prior to arrival
• PEAK Season balance is due 28 days prior to arrival.

Minimum stayed nights applies for special events and peak times.

TERMS & CONDITIONS OF AGREEMENT

1. Check out time is 10am.
2. All keys are to be returned on check out.
3. All Guests shall accept liability for themselves, their children, furniture, fixtures and all the fittings in the accommodation and within the park.
4. Guests must comply with park rules & regulations as a condition of stay, as given to when checking in.
5. Goondiwindi Tourist Park shall not be responsible for personal injury, or be liable to compensate guests for loss, theft or damage to any vehicle or personal property on or brought into the premises.
6. Goondiwindi Tourist Park suggests that guests securely lock their accommodation, caravan & vehicles.
7. You agree any charges for services to you, not billed at the time of departure, may be added to your account for settlement as arranged or may be charged to your credit card used to pay the account at time of departure for all breakages, damages, missing items, extra guests or accommodation left in an untidy manner will incur an additional cleaning cost at $50 p/hour upon notification. Smoking in accommodation will incur a cost of $250. NO PETS are permitted on beds or cabin furniture.

PLEASE NOTE

• Check in time is after 2pm (depending on availability). Check out time is 10am.
• Payment can be made with Credit Card / Eftpos / Cash.
• For arrivals after 5pm, prior notice must be given.
• Please leave a contact mobile number.
• This reservation has been accepted for the number of guests stated. Additional guests will incur further charges and/or the requirement for additional sites. All Tariffs quoted are subject to change without notice.

CANCELLATION POLICY

Year Round (excluding peak seasons)

If cancellations happen within the 14 days of arrival date then your deposit is forfeited.

If cancellations happen before the 14 days of arrival date a $30 administration fee will apply. Written confirmation by email for cancellations required. All refunded monies will be paid by direct deposit or credited to card that booking was made with.

Peak Season

If cancellations happen within the 28 days of arrival date then your deposit is forfeited.

If cancellations happen before the 28 days of arrival date a $30 administration fee will apply. Written confirmation by email for cancellations required. All refunded monies will be paid by direct deposit or credited to card that booking was made with.

REFUNDS ARE NOT GIVEN ON PREMATURE CHECKOUTS UNDER ANY CIRCUMSTANCES AT ANY TIME.

 

We look forward to welcoming you to Goondiwindi Tourist park. Please do not hesitate to contact one of our friendly reception team if we can be of any assistance.